Adding years of healthy life
We will improve health and reduce illness through patient-centred quality healthcare that is accessible and seamless, comprehensive, appropriate and cost-effective; in an environment of continuous learning and relevant research.
are committed to the highest standards of ethical
Our paramount concern is the welfare and well
being of our fellow human beings. We sympathise
with those struck by illness and suffering and
will do our best to help alleviate their condition.
We are committed to being the best in what we
do, and to achieving the best possible outcome
for our patients.
We treat everyone with honesty, decency and
We nurture success by promoting collaboration,
participation and trust between individuals
and other healthcare organisations, within an
environment of sharing and mutual respect.
We contribute positively to the well-being
and welfare of the community.
Our Philosophy – Patients First
We put our patients first. This means we design and provide care and services around our patients’ needs, not the other way round.
A key strategy of our patient-centric care is “right sitting” - the right type of care provided by the right person, at the right place and right time, with the benefit of quality care and cost savings for patients, and better use of healthcare resources.
As far as possible, from the continuum of care available – from home care to primary care by general practitioners and polyclinics to hospitals and specialist centres – a patient should be cared for at the most appropriate and affordable level in this continuum.
Another of NHG’s key patient-centric strategies is proactive disease management.
With the growing incidence of chronic diseases, brought on in part by an ageing population and changing lifestyles, it is imperative for us to help our patients detect illnesses early and manage these illnesses well to preserve their quality of life, with all its attendant benefits.